Products Identity Order Rotation by Coley
Who it’s for Multi-Family Student Housing Senior Living Corrections
Company What We Believe Founder
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Identity Order

Triaged at the work order.

Maintenance triage with compliance-driven urgency routing.

See What Order Does How It Works
The Problem

Severity is not urgency.

A burned-out light is routine maintenance — unless it sits in a common-area egress path. A broken lock is a nuisance — unless it is on a door the facility is obligated to keep secured. Maintenance systems sort by how bad the damage looks. The requirements attached to a building sort by something else entirely, and they do not care which ticket came in first.

How It Works

Context changes everything.

01 — Each morning
One board. Already in order.
Your coordinator opens it and sees what is running closest to its window, ranked, before anybody calls to ask. No spreadsheet, no lookups, no meeting to decide what matters today.
02 — The one that mattered
Same bulb. Different building.
The request that looked routine and was not comes up flagged, with a plain-language reason a coordinator can act on and a supervisor can repeat. You find out on day one instead of in a demand letter.
03 — Two years later
The answer already exists.
Somebody asks when you knew, what you did about it, and why that unit waited. It is a record with a timestamp rather than a recollection, and it was written the day it happened.
A work order is never just a work order. It's a compliance clock, a liability window, and a person on the other side of it.
Use Cases

Every property. Every resident. Every clock.

Multi-Family
Habitability and LIHTC inspections.
Deferred maintenance in affordable housing is where habitability claims and LIHTC inspection failures start. Order reads the compliance context and triages by what the property is inspected against — not just what the tenant reported.
Senior Living
Fall risk and state licensing.
A loose handrail in an assisted living facility is a state licensing violation and a fall-risk liability. Order triages by what the facility is licensed to maintain and the exposure that attaches — not by the maintenance category in your work order system.
Corrections
Eighth Amendment conditions.
A broken HVAC in a cell block is a conditions-of-confinement issue with constitutional exposure. Order reads the facility context — the standards the facility operates under and the scrutiny it is already subject to — and triages by the compliance clock that started when the system went down.
Any Property
Liability from deferred maintenance.
Deferred maintenance is where the expensive surprises come from. Order documents the triage decision, the compliance context, and the response timeline — so when the question gets asked later, the record already exists.

See what Order triages.

Compliance-driven urgency. Context-aware triage. Automatic documentation.

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